Questions and answers

Option 1) A few seconds after booking you receive a confirmation e-mail with a link to open the locker at the e-mail address you entered. Click the link and start the rental. Option 2) Click “My bookings” in the menu and enter your booking number in the field. You can then start the rental.

Our system cannot extend a booking by itself yet – this is planned for the future. This means you are bound to the time slot you chose. If you run over, the next renter may already be opening the station. If you have lost track of time anyway, contact our support hotline, which is shown to you during the booking.

The booking system is always up to date – you can check availability yourself faster than you could write to us.

Definitely – if you have problems or there are delays, you can reach us by phone at any time. Your phone is also the key to your locker.

You can only reach us by phone about problems during an active booking. Unfortunately we cannot offer full phone support. We keep a close eye on our inbox, so feel free to write to us via our contact form. PS: Please don't forget to include the most important information about your request.

You can book for several people at once; please note that you have access to the lockers and are our contracting party.

We can usually fix a technical problem remotely. If, against expectations, we are unable to, you get your money back and your next trip is on us. If the equipment is damaged and cannot be used, we will certainly have a replacement for you.

In a storm you don't have to take up your booking. Simply get in touch with us, we will issue you a voucher of the same value and see you again in better weather.

You can conveniently pay with the following payment methods:

You have 15 minutes each to get ready before and to pack up after your session.

It's really simple: you book a SUP or kayak for yourself and your paddling friends. You then receive an e-mail with a booking link that takes you straight to the equipment handover. Under OPEN LOCKER in the menu you can also enter your booking number and transfer your booking to any device. Still have questions? Then send us a short message via our contact form.

Our tip: water sports are more fun without worries or time pressure! Better book a little longer so you have enough time to return the equipment.